Privacy Policy
This Privacy Policy explains how HeroPro.ai collects, uses, and protects your personal information.
Information We Collect
We may collect the following information when you visit our website, use our services, or contact us:
• Name, email address, and phone number
• Messages, files, or information you send to us
• Billing and payment information, processed securely by our payment provider
• Basic website and usage data collected through standard analytics cookies
We do not store full payment card details on our servers.
How We Use Information
We use your information to:
• Provide and operate our services
• Communicate with you about your account or enquiries
• Process payments and manage billing
• Improve our website, services, and user experience
• Send service updates and marketing communications where you have opted in
Sharing with Service Providers
We share limited personal data with trusted third-party service providers only where necessary to run our business. This includes payment processing, analytics, communication tools, hosting, and CRM systems. These providers are only permitted to use your data to perform services on our behalf.
Payments are processed by Stripe. We do not store full payment details.
Cookies & Analytics
We use typical website cookies and analytics tools to understand how visitors use our site and to improve performance. You can control or disable cookies through your browser settings.
Marketing Preferences
If you subscribe to marketing emails or SMS messages, you can unsubscribe at any time using the link in the message or by contacting us directly. We will respect your preferences.
Data Security & Retention
We take reasonable steps to protect your personal information. We retain data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To make a request, contact us using the details below.
If you are located in the UK, EU, California, or other regions with stricter data protection laws, you may have additional rights. You can contact us to exercise those rights.
Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact:
Email: [email protected]
Effective Date: 01/12/2025
“I’d been trying to [achieve desired outcome] for months with no real progress. After using this, things finally started clicking—and within a few weeks, I was seeing real results. Simple, doable, and actually works.”
– [Name] • [Business or Role]
**Fair Use Policy
Your monthly platform fee includes a £100 AI usage credit, designed to support normal sales, support, and lead qualification activity while ensuring fair and reliable system usage for all clients.
AI usage is charged directly to the customer at £0.03 per message and £0.195 per minute of AI voice calls.
Example usage: £100 typically covers approximately 3,300 AI chat messages, around 8.5 hours of AI voice calls, or a combination of both.
Included usage credits are non-refundable and reset monthly. Any additional usage credit purchased remains available in your account until used. Purchased credits are non-refundable.
All accounts include up to 5 employee logins and 100,000 contacts as standard. Higher user and contact limits are available if required.
All prices are quoted exclusive of VAT and will be added where applicable.
Clients are responsible for ensuring compliance with all applicable data protection, privacy, and communication regulations in their operating regions.
Platform performance and availability may be affected by third-party carriers, network providers, and regional infrastructure conditions outside our direct control.
HeroPro.AI is powered by HeroCRM.io and owned and operated by HeroMarketer.co.uk .